Effective Business WritingEssentials for Email CommunicationsThe Art of Effective Communications Effective Presentations: Inform, Inspire & Influence Stress Management: Back in Control! Service Excellence: Giving Your Best Time Management: Optimizing Performance Creative Problem Solving Handling Conflict in the Workplace Effective Business Writing Solid writing and grammar skills are critical to communicating effectively at all levels of an organization. This course is designed to:
- Provide a solid foundation for professional business writing
- Establish groundwork for correct grammar usage
- Teach techniques for organizing information and principles for clear, concise and effective business writing
- Use experiential activities (in-class exercises) with writing assignments and individual feedback leading to increased mastery and confidence in written communication (return to top)
Participants will discover:
- How to quickly and efficiently create professional memos, reports, proposals and emails
- Effective written communication skills
- How to use proper grammar and punctuation in writing
- How to write to different audiences (return to top)
Essentials for Email Communications Email communication can save time and facilitate efficient communication in an organization. This course will ensure:
- A solid foundation for writing emails that are concise, effective and professional
- An understanding of email rules and guidelines using a “whole message” concept to effectively communicate in writing to a particular audience
- Hands-on practice writing emails followed with one-on-one feedback (return to top)
Participants will discover:
- How to compose effective professional emails
- Efficient use of email
- How to avoid common errors in email communications (return to top)
The Art of Effective Communications Communication is the giving and receiving of information resulting in shared understanding. This coursework provides:
- Powerful models to increase effectiveness of your communication—when you are delivering the message and receiving information
- Practice exercises and simulations designed to bring the models and lessons to life—and showing how to put them into practice
- Important material focused to show the impact of both verbal and nonverbal messages (return to top)
Participants will discover:
- Effective communication in a business environment
- Factors that encourage open and successful communications
- The full impact of verbal delivery and body language
- The role they play as a receiver in any communication (return to top)
Effective Presentations: Inform, Inspire & Influence
Support for a project can depend on the ability to present your ideas, concepts and information effectively. This workshop will:
- Demonstrate powerful presentation techniques
- Teach the value of using collateral materials—handouts, audio-visual accents and other tools
- Provide several opportunities to practice presentation skills in a classroom environment
- Utilize video feedback to enhance the learning process (return to top)
Participants will discover:
- The essentials of professional presentations
- How to prepare high-impact presentation materials
- How to deliver an engaging presentation (return to top)
Stress Management: Back in Control! Stress is everywhere. It is a common element in all aspects of work and daily life. It is critical to understand what stressors are and develop strategies and tools to deal with them. This class will:
- Provide a proven tool for evaluating stress (Instrument provided as pre-course work)
- Teach how to interpret the tool and determine stress indicators
- Supply valuable insights to reducing the impact of stressors and coping strategies to improve health, happiness and performance
- Place special emphasis on issues of nutrition and activity as coping strategies for a healthy lifestyle (return to top)
Participants will discover:
- The positive and negative types of stress
- How to identify potential stressors in life and work
- Coping mechanisms for discerning healthy and unhealthy stress
- Work/life balance strategies for managing stress
- heir individual action plans to alleviate personal stress (return to top)
Service Excellence: Giving Your Best
Customer service is critical to business success. This instruction will provide:
- Ample opportunities to practice communication models involving several customer interaction situations
- Tools and techniques that can be used with both internal and external customer situations
- Relevant practices and examples tailored for each group (return to top)
Participants will discover:
- The impact of service excellence on the success of an organization
- Implementation strategies for providing banner service to internal and external customers
- How to diffuse potential conflict with customers (return to top)
Time Management: Optimizing Performance In an effort to be more productive and efficient, organizations must realize the value of using time wisely. Misspent time is lost opportunity and profit. This interactive course will teach:
- Critical skills for monitoring and scheduling time
- Tools for monitoring the quality of how time is spent
- Processes for determining and setting priorities
- Innovative in-class exercises and examples to emphasize concepts (return to top)
Participants will discover:
- How to prioritize
- Time management tools and techniques in the work environment
- How to be proactive rather than reactive (“putting out fires”) at work (return to top)
Creative Problem Solving Going beyond the traditional process for creating and implementing solutions to problems, this course will:
- Equip participants with skills to evaluate underlying purposes for solving problems
- Teach the process of formulating solutions that compel participants to probe “solutions after next” to understand the dynamics of future solutions or system requirements
- Create powerful in-class exercises and problem-solving activities tailored to specific needs of individuals or groups (return to top)
Participants will discover:
- A process for identifying challenges and potential solutions
- How to look beyond problems to the potential challenges ahead
- How to utilize problem solving to reach organizational goals and vision
- A visual model for problem solving (return to top)
Handling Conflict in the Workplace
Business is about people. Working with others can, unfortunately, lead to conflict. Understanding the dynamics of conflict and its resolution is vital for people to get back on track toward pursuing their collective goals and objectives. This curriculum is designed to:
- Explain the causes of conflict that can occur within a team
- Provide principles and tools to get situations back on a professional level
- Coach effective listening strategies to enhance the ability to fully listen to another person’s point of view, leading toward resolution
- Build understanding and appreciation for strong relationships within an organization (return to top)
Participants will discover:
- How to diffuse potential conflict
- A model for reaching a collaborative or “win-win” solution
- The importance of appreciating and preserving business relationships—even through conflict (return to top)
"I like the fact that their training is not “canned”, but a custom solution that fits the needs of our team. They understand the big picture and are flexible and responsive. ATC helps us to grow and maximize our potential.”
---Technical Account Manager, Computer Technology Company
|
