Why Is Good Customer Service Important - Tips, Examples, and Keys to Better Customer Service
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Much is at stake based on our ability to provide good customer service and better customer service than our competitors. Why is good customer service important? Our future business depends on it.
Technology and innovation can be excellent attractors for customers. The pace of technology continues to accelerate, becoming available more quickly across industries. We need other elements that differentiate us from competition. Excellent customer service can make the difference.
Call center or contact center training is very important to demonstrate customer care. ATC has developed a special portfolio of customer service training courses to meet these needs. These span the range from the front line customer service representatives to escalation specialists, including customer service call center management training. All are important for delivering the best customer experience.
ATC customer service training programs are readily customized to meet specific needs. From high-tech companies to challenging areas such as law enforcement, ATC puts the customer service concepts into a context suited for the mission of each organization.
Customer service soft skills: (More on ATC Soft Skills Training)
Examples of good customer service show possibilities:
“Use your good judgment in all situations. There will be no additional rules.” (Nordstrom Inc.)
“Spontaneous service brings joy to both receiver and giver. Good customer service has to come from people who like people and enjoy being nice to them. It starts at the top.” (Neiman-Marcus)
“Positively Outrageous Service is a matter of choice. It involves giving of your time and talent while performing your job; it is a true reflection of how you live your life day to day.” (Southwest Airlines)
Example Keys to good customer service:
Fulfill the person’s six basic needs:
Sample Tips for good customer service are illustrated and practiced throughout the customer service training: