Reflections from Good to Great and Beyond Great, part 7 
Transformation -- the Essence of Beyond Great
Transformation holds promise of great things, but we also recognize that it implies change. For most of us, change can be uncomfortable, if not downright traumatic.
Before we move on, let’s take a minute to review the implications of change.
Change and its challenges are addressed by many experts. There are many books that teach about “change management.” Consultants and “change gurus” always seem to have a lot of business.
Change has been a full-time part of business in recent decades. It demands high levels of attention in most companies. Even though we have tools, processes and resources to help us navigate change, it still can lead to chaotic times within our companies.
There is a paradox associated with change. We want to drive toward improvement, right?
It may simply be improvement in the financial success of the company.
It may be improvement in market penetration, quality, customer retention and/or satisfaction, and so on.
If you ask any business audience questions like the following (and we do frequently), you will always get positive responses:
· Is there anything that you would like to see improved in this operation?
(Everyone working in organizations can pinpoint some items that need improvement. It never fails.)
· If you could improve those items immediately, would that be good? Would you be pleased?
(The reaction to potential improvement is always positive. If we can be better, we want to be better. It is logical. Our reaction is very positive to improvement.)
Improvement is desirable. Next time, we will examine the "paradox" and its implications.
Thanks,
Larry Meeker
President, Advanced Team Concepts
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