Any definition of human resource management should include elements of employee motivation and employee training and development. Employee business training for your personnel will not only equip them, but it can also be an excellent source of employee motivation. Skilled employees have a greater capacity to be empowered and perform with excellence, which also builds their sense of ownership, confidence and willingness – employee motivation.
Benefits of employee training can be many, including employee motivation techniques via targeted business career training, which employees view as directly enhancing their futures.
Employee training methods are very important. ATC applies its specialized adult learning processes to bring training programs to life for employees. Engagement and experiential techniques are used for both classroom learning and for internet business training programs.
Human resource training should cover a range of important topics and skill areas, ranging from workplace ethics training and topics such as diversity training, to highly specialized skill training. Employee training topic categories include:
Soft skills – defining and developing soft skills across a wide range of communication skills training topics
Team skills – building capacity to accomplish work with others
Leadership – providing people with the business leadership and management skills necessary to advance in employee motivation technique while providing for the future leadership needs of the organization.
Soft Skills - Definition of Communication & More
Soft Skills Assessment & Gap Analysis
Effective Business Writing Additional Business Writing Classes
Essentials for Email Communications
The Art of Effective Communications
Effective Presentations: Inform, Inspire & Influence
Stress Management: Back in Control!
Service Excellence: Giving Your Best
Time Management: Optimizing Performance
Creative Problem Solving
Handling Conflict in the Workplace
Why Is Good Customer Service Important
Call Center and Contact Center Service Excellence
Effective Business Writing Additional Business Writing Classes
Solid writing and grammar skills are critical to communicating effectively at all levels of an organization. This course is designed to:
- Provide a solid foundation for professional business writing
- Establish groundwork for correct grammar usage
- Teach techniques for organizing information and principles for clear, concise and effective business writing
- Use experiential activities (in-class exercises) with writing assignments and individual feedback leading to increased mastery and confidence in written communication (Employee Excellence-return to top)
Participants will discover:
- How to quickly and efficiently create professional memos, reports, proposals and emails
- Effective written communication skills
- How to use proper grammar and punctuation in writing
- How to write to different audiences (Employee Excellence-return to top)
Essentials for Email Communications
Email communication can save time and facilitate efficient communication in an organization. This course will ensure:
- A solid foundation for writing emails that are concise, effective and professional
- An understanding of email rules and guidelines using a “whole message” concept to effectively communicate in writing to a particular audience
- Hands-on practice writing emails followed with one-on-one feedback (Employee Excellence-return to top)
Participants will discover:
The Art of Effective Communications
Communication is the giving and receiving of information resulting in shared understanding. This coursework provides:
- Powerful models to increase effectiveness of your communication—when you are delivering the message and receiving information
- Practice exercises and simulations designed to bring the models and lessons to life—and showing how to put them into practice
- Important material focused to show the impact of both verbal and nonverbal messages (Employee Excellence-return to top)
Participants will discover:
- Effective communication in a business environment
- Factors that encourage open and successful communications
- The full impact of verbal delivery and body language
- The role they play as a receiver in any communication (Employee Excellence-return to top)
Effective Presentations: Inform, Inspire & Influence
Support for a project can depend on the ability to present your ideas, concepts and information effectively. This workshop will:
- Demonstrate powerful presentation techniques
- Teach the value of using collateral materials—handouts, audio-visual accents and other tools
- Provide several opportunities to practice presentation skills in a classroom environment
- Utilize video feedback to enhance the learning process (Employee Excellence-return to top)
Participants will discover:
Stress Management: Back in Control!
Stress is everywhere. It is a common element in all aspects of work and daily life. It is critical to understand what stressors are and develop strategies and tools to deal with them. This class will:
- Provide a proven tool for evaluating stress (Instrument provided as pre-course work)
- Teach how to interpret the tool and determine stress indicators
- Supply valuable insights to reducing the impact of stressors and coping strategies to improve health, happiness and performance
- Place special emphasis on issues of nutrition and activity as coping strategies for a healthy lifestyle (Employee Excellence-return to top)
Participants will discover:
- The positive and negative types of stress
- How to identify potential stressors in life and work
- Coping mechanisms for discerning healthy and unhealthy stress
- Work/life balance strategies for managing stress
- heir individual action plans to alleviate personal stress (Employee Excellence-return to top)
Service Excellence: Giving Your Best
Customer service is critical to business success. This instruction will provide:
- Ample opportunities to practice communication models involving several customer interaction situations
- Tools and techniques that can be used with both internal and external customer situations
- Relevant practices and examples tailored for each group (Employee Excellence-return to top)
Participants will discover:
- The impact of service excellence on the success of an organization
- Implementation strategies for providing banner service to internal and external customers
- How to diffuse potential conflict with customers (Employee Excellence-return to top)
More on Customer Service
Why Is Good Customer Service Important
Call Center and Contact Center Service Excellence
Time Management: Optimizing Performance
In an effort to be more productive and efficient, organizations must realize the value of using time wisely. Misspent time is lost opportunity and profit. This interactive course will teach:
- Critical skills for monitoring and scheduling time
- Tools for monitoring the quality of how time is spent
- Processes for determining and setting priorities
- Innovative in-class exercises and examples to emphasize concepts (Employee Excellence-return to top)
Participants will discover:
- How to prioritize
- Time management tools and techniques in the work environment
- How to be proactive rather than reactive (“putting out fires”) at work (Employee Excellence-return to top)
Creative Problem Solving
Going beyond the traditional process for creating and implementing solutions to problems, this course will:
- Equip participants with skills to evaluate underlying purposes for solving problems
- Teach the process of formulating solutions that compel participants to probe “solutions after next” to understand the dynamics of future solutions or system requirements
- Create powerful in-class exercises and problem-solving activities tailored to specific needs of individuals or groups (Employee Excellence-return to top)
Participants will discover:
- A process for identifying challenges and potential solutions
- How to look beyond problems to the potential challenges ahead
- How to utilize problem solving to reach organizational goals and vision
- A visual model for problem solving (Employee Excellence-return to top)
Handling Conflict in the Workplace
Business is about people. Working with others can, unfortunately, lead to conflict. Understanding the dynamics of conflict and its resolution is vital for people to get back on track toward pursuing their collective goals and objectives. This curriculum is designed to:
- Explain the causes of conflict that can occur within a team
- Provide principles and tools to get situations back on a professional level
- Coach effective listening strategies to enhance the ability to fully listen to another person’s point of view, leading toward resolution
- Build understanding and appreciation for strong relationships within an organization (Employee Excellence-return to top)
Participants will discover:
- How to diffuse potential conflict
- A model for reaching a collaborative or “win-win” solution
- The importance of appreciating and preserving business relationships—even through conflict (Employee Excellence-return to top)
"I like the fact that their training is not “canned”, but a custom solution that fits the needs of our team. They understand the big picture and are flexible and responsive. ATC helps us to grow and maximize our potential.”
---Technical Account Manager, Computer Technology Company
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